Refund and Returns Policy

We follow the law on distance contracts under the Consumer Agency’s recommendations [Europa, Norway and Island]. You have the right to return undamaged and unused goods without giving any reason. Notice of this must be provided as soon as possible but no later than fourteen (30) days from the receipt.

If you can demonstrate that it is manufacturing the product, you always get new parts, but we can not guarantee for your items. You pay for the return shipping. For reimbursement – state your postal giro, bank giro, personal account – or bank account numbers.

How to operate in a cooling / complaint:

1. Email to your order number and if you wish to complain (why + picture) or cancel your purchase.

2. When your repentance / complaint accepted, please do the following:

– Write a note “Regret” or “Complaint” your order number and the name and pack together with the item.

– You wrap the product / products with the same packaging as we sent the package from scratch in the original container. Is this broken / slung, you as a customer for a new one.

– The customer is responsible for return shipping and is liable if the package is lost or damaged (the complaint, we will pay the return shipping, this information is available via e-mail and a return note that will be attached to the package)

– The package must be traceable with notification

– The item will be sent to the following address:

Cropadel AB

Sufflörgatan 1

215 82 Malmö




Prices and availability are subject to change without notice. While we strive for accuracy, mistakes happen. In the event of an incorrect price on a quote or order, you will be notified by email or phone, and given the option to accept the corrected price or cancel the order.





Einar Hansens Esplanad 16

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